Calling customer service for virtually any problem or worry can show hard and universally discouraging. Whilst American Airlines features several possibilities to solve consumer queries, its specialized customer care composition may be tricky to navigate when you’re not accustomed to the program.
The customer care Division can assist with any travel-similar matters. Even so, you should Get hold of another Office for refunds, AAdvantage member matters, cargo and parcel providers, or consumer relations troubles, together with all post-journey concerns, complaints or disputes.
Right here’s a breakdown that can assist you navigate the hard American Airlines customer care technique.
American Airways customer support cell phone number
Below’s the range to Call customer support within the U.S. and Canada:
one-805-918-9018
Right after placing your call, the automated procedure guides you through a number of issues to direct you to the proper subject.
What different types of points can customer service help with? You could call for reservations, ticket improvements or cancellations, delayed or cancelled flights, receipts, baggage concerns, Specific aid or every other current journey thoughts.
🤓
Nerdy Idea
Typically, the fastest method of getting as a result of to some Dwell agent is by pressing 0 at just about every prompt. Then, you’ll have the choice to press 3 to remain on hold or push one to get a contact-back.
Didn’t get The solution you’re searching for? It is possible to simply call back again and talk to another agent who may have more encounter or instruction or inquire to speak with a supervisor.
The most beneficial journey credit cards at the moment
AAdvantage apply application
You may also Get hold of customer support instantly from the American Airways app; having said that, you will need to be an AAdvantage member to make use of this new aspect. Download the app and log in to the account. Faucet the chat bubble icon on the home display to connect on to a customer support workforce member. There is certainly also a 24/seven Digital assist Device in the app.
American Airlines on Twitter
Although it's not the speediest strategy for obtaining an answer in your concern, applying Twitter could be a terrific way to Get the challenge solved if you feel like one other solutions aren’t working. Because Twitter is general public struggling with, the American’s customer support reps on Twitter might be a lot more sympathetic to your needs.
The airline’s Twitter account is @americanair and its Twitter web page is pretty Lively with reps attempting to clear up challenges.
» Learn more: Effective tips on how to get airlines and inns to bend their regulations
Cargo and priority parcel customer support
American provides a independent customer support team, out there 24/7, to help with all cargo relevant solutions, which include:
Common cargo.
Priority parcel provider.
Animals.
Human continues to be.Visit the dedicated web page to e-book or keep track of your cargo, discover your cargo terminal, download schedules, or uncover a selected Office email or phone number.
The American Airways cargo contact number is 1-805-918-9018.
Requesting a refund
When your target should be to ask for a refund, there’s no should Call customer support Because the Division doesn’t manage refunds and may direct you to definitely the website.
Go to AA.com/refunds, in which you’ll have the option to request a refund or check the standing of a refund. Presently, There is not a contact number; to help make Call, you must use the web site or mail.
If you should contact the refund Office after you have requested a refund:
Head over to AA.com/refunds and scroll down to the bottom of your webpage.
Underneath "Customer care," click "Speak to Refunds."
There you'll have the choice to voice your concerns a few refund.
You may also fax the refund Section at:
1-805-918-9018
Worldwide: 1-805-918-9018
Support with all your AAdvantage account
In case you have questions on your AAdvantage account, it is possible to call for account-relevant issues, reserving or cancelling award travel or examining program Advantages.
Get in touch with info throughout the U.S. and Canada
1-805-918-9018
Monday - Friday
eight a.m. - 7 p.m. (CT)
Getting in touch with customer relationsThe client relations department can support you with any put up-vacation linked inquiries, compliments, issues or disputes. Such as, when you seasoned a difficulty on your flight you have the option to succeed in out by mail at:
American Airways Client Relations
4000 E. Sky Harbor Blvd.
Phoenix, AZ 85034
You may as well go to the "Purchaser Relations" web page and send out them an email by clicking on this url.
Please Notice that American does not at this time give a technique to Make contact with The client relations Section by cell phone.
Social websites responses platforms
If you’d like to provide feedback about your encounter with American Airways, you could scroll right down to the bottom of the AA.com web page and click on the Fb or YouTube icons. This process of interaction is useful for opinions only and won't supply Answer-centered alternatives.
The top airline charge cards at this time
Closing thoughts on getting in touch with American Airlines customer service
There are a selection of techniques for calling American Airlines, based upon your certain desires. If you'd like to guide a flight or produce other journey-relevant concerns, your best selection will be to connect with the 800 number or achieve out on its app.
AAdvantage users are most effective served by contacting the AAdvantage Section. For refunds, bypass customer support and go directly to the refund website.
In the event you’re planning to mail cargo, there's a different customer support staff. And In case you have opinions or concerns following finishing your flight, You should use The shopper relations webpage. Next these guidelines can assist you streamline your customer service encounter substantially. Returns/Refund/Cancellation Plan
Any PNR or itinerary receipt might be returned nearly a yr once the date of travel.Costs and fares need to be compensated to the copyright in almost any recognized forex. Cancellation payment: The exchange charge applied when shelling out with a different type of forex as opposed to a person used to calculate the fare is determined by The principles and limitations in the financial institution, the credit card service provider, as well as the copyright. Tickets that have been purchased and processed refunds could also be subject matter to these principles.
If you'd like added information about your American flight cancellation, you could read through it right here:
We welcome your inquiries connected to American apps and may be satisfied To help you.
We have a simply call centre which is open every single day on the week. We are reachable. You might also send out us an e mail as a substitute. Every single email will receive a reaction from us in 48 hrs.
American cancellation policy:
The percentage from the return you receive might fluctuate determined by American coverage, the justification for your refund request, and also the period of time among the day of your respective request and the date of the departure.
All airline refunds and long term credits are subject to the fare constraints, procedures, and techniques of each and every airline.
Within the payment web site, services charges will likely be converted into your currency within your country.
Grownups, kids, elders, infants, college students, as well as navy are all distinct classes of passengers.
Assistance costs might be applied to all improvements, refunds, cancellations, and future credits per human being and for every ticket.
All put up-ticketing charges, like our transaction provider charges (booking fees), aren't refundable and will fluctuate at any time.
Any fees and rates levied by Airways or other suppliers are Together with our fees.
Government service fees and taxes could possibly be adjusted Anytime.
Your account will only be billed the ultimate complete selling price that our salesperson has displayed or talked over.
What is the American Airways cancellation plan? Let's explore right here:
one. You'll find refund insurance policies for the majority of our airline tickets. Only obtainable if our journey suppliers' cancellation and refund insurance policies are in impact and also your refund ask for has become granted.
ou are usually not regarded a no-demonstrate if we will be able to protected waivers from the vendors to take care of this preferred cancellation and refund (most no-display bookings are ineligible for just about any waiver from suppliers for refund processing).2. A sizable percentage of our airline tickets aren't refundable.
The limitations, rules, recommendations, and methods that apply to airline fares also utilize to airline refunds and long run credits.
3. Individual Expert services
All Exclusive Companies, accessible only on ask for, are matter to every airline's inspection and approval approach in addition to its fare limits, guidelines, and strategies. The payment of Specific Service Expenses will probably be manufactured at the time the company is presented, and they're going to only be reimbursed if the request is denied with the Airways.
Distinctive situations to look for:
Incorrect name
You will find a discrepancy concerning the identify on the passenger's airline ticket and also the names on their own passport or any other type of recognised federal government identification.
Visa/Passport
A letter of denial for the passport or visa will likely be desired in order to process a ask for.
Baggage
Remember to conserve all receipts and baggage tags.
In the case of absence throughout a flight
You'll need to current evidence demonstrating why you have been unable to depart punctually.
Resisted boarding
In your scheduled departure, you're going to be required to show documentation of The rationale you had been denied boarding.
Copy Tickets Copies of all tickets with the very same itineraries as People reserved with us are needed so that you can submit a refund request.
American Airlines Airports
Hop over a(n) American Airlines flight now by traveling to many Locations out of those domestic and Global airports:
Airport Code
Country
Airport Name
Variety of Flights
DFW United states of america Dallas-Fort Really worth Intl. 599
CLT USA Charlotte-Douglas Intl. 536
ORD United states O'Hare Intl. 317
PHL United states Philadelphia Intl. 247
MIA United states Miami Intl. 193
DCA United states Ronald Reagan Washington Nationwide 152
PHX United states Sky Harbour Intl. 141
LAX United states Los Angeles Intl. eighty one
LGA United states of america LaGuardia seventy two
BOS United states Logan Intl. 57